GENERAL SALES CONDITIONS MASS MARKET - PREPAID SERVICES

 

 

Preamble

 

These Terms and Conditions of Sale shall define the conditions regarding the supply of Prepaid Service by Orange Cameroun S.A. (hereinafter “Prepaid Service” or “Service”).

They are supplemented by the Orange Prepaid Package, the Service subscription form, the Client identification form and any subsequent specific conditions that may be agreed upon between Orange Cameroun S.A. and the Client.  The whole of these documents constitute the Prepaid Service Contract (hereinafter “Prepaid Contract”)

The Prepaid Service is provided in accordance with the laws and rules in force in Cameroon and pursuant to the conditions provided in the Concession Agreement dated 13th march 2015 which authorizes Orange Cameroun S.A to operate a public network of mobile electronic communications.

The Prepaid Service provided by Orange Cameroun S.A. is materially and contractually independent from the approved GSM terminal designed to accommodate SIM cards.

 

 

1          Definitions

 

The terms listed below shall have the following meaning:

Active account : an account is deemed active when it is associated with prepaid airtime credit within a validity period. An account is deemed inactive when it does not meet the above-mentioned conditions.

 

SIM Card : (Subscriber Identification Module) : microprocessor card associated with a number assigned by Orange Cameroun S.A.  This card is a module which technically identifies and individualizes the Client over the whole GSM network, regardless of the approved terminal used to transmit and receive.

The SIM Card dedicated to Prepaid Service is associated with a rechargeable prepaid account (hereinafter "Prepaid Account")

 

Client : a natural person or a legal entity based in Cameroon who subscribed to Prepaid Service and whose account is active.

 

Prepaid Package or Activation Kit :  a package consisting of SIM Card including or not an airtime credit.

 

Prepaid Offer or Prepaid Service : prepaid radio service provided by Orange Cameroun which provides the Client with a number associated to a SIM Card which grants access to different frequency waves from the public digital domain assigned to Orange Cameroun. The Client can transmit and receive communication and /or benefit from Value Added Services from any approved GSM terminal.

 

Orange Portal : service allowing to access information, entertainment, and various services introduced by Orange Cameroun. The access is possible only from a compatible terminal.

 

SMS or Short Message Service: short message text composed of alphanumeric characters that the Client may transmit and/or receive.  The maximum length of a SMS is 160 characters.

 

 

MMS or Multimedia Service : message composed of images and/or sounds that the Client may transmit or receive.

 

Orange World : service allowing to access to the WAP and the WEB on the GMS and GPRS networks of Orange Cameroun. The service is activated upon subscription to the Orange contract and the network access is possible on a terminal or on compatible computer equipment.

 

Mobile Internet: service enabling the Client to access to the internet from a SIM card and a compatible mobile terminal.

 

Added Value Service or AVS: additional benefit to the basic telecommunication services.  This service may be offered by a third provider of contents.

 

Terminal : approved GSM mobile material allowing to accommodate a SIM Card for the purpose of transmitting and receiving communication.

 

GPRS or General Packet Radio Service : standard for transmission of packet radio service.

 

WAP or Wireless Application Protocol : Mobile standard telephony service for accessing the Internet over a mobile terminal in WML mode, which is a programming language of WAP pages.

 

WEB : World Wide Web. System enabling to browse online pages on web sites.

 

2          Purpose

 

The purpose of these General Terms and Conditions is to define the terms and conditions governing the provision of Prepaid Service by Orange Cameroun to its Clients.

By subscribing to the Prepaid Service, the Client accepts these Conditions.

The Prepaid Service may be commercialized based on different rate plans provided in the tariff sheet.

 

3          Conditions of Access to the Service

 

Anyone who wishes to subscribe to the Prepaid Service must first acquire a Prepaid package, then complete and sign the Prepaid Service subscription sheet and the Client Identification sheet.  He must also provide Orange Cameroun the information and documents required under the regulations, including:

 

3.1- For natural Persons

3.1.1 Natural persons of legal age

They have to be physically present and need to give the following information and documents:

  • The original and a photocopy of a valid national identity card or identity document approved in Cameroon under international conventions
  • A valid residence permit for foreigners or any document in lieu thereof
  • The exact address and localization plan of the applicant
  • The international identity number of the mobile device (IMEI).

 

3.1.2 Natural persons below legal age and with a national identity card

They have to be physically present and need to give the following information and documents:

  • The original and a photocopy of a valid national identity card
  • Family name, name and date of birth of the person under age
  • Document certifying the quality of guardian if the minor is accompanied by a guardian
  • The exact address and localization plan of the parent or guardian
  • The international identity number of the mobile device (IMEI).

 

3.1.3 Natural persons below legal age and without a national identity card

They have to be physically present and need to give the following information and documents:

  • Original and photocopy of birth certificate
  • Identification of the parent or guardian of the minor with all documents specified in article 3.1.1 above.
  • Document certifying the quality of guardian if the minor is accompanied by a guardian
  • Exact address and location plan of the parent or guardian
  • International Terminal Equipment Identity Number (IMEI)

 

3.2- For legal personsThey must be physically present and provide the following information and documents:

  • Deed of the Company Trade Register document or any other deed attesting the legal existence of the company.
  • The original and a photocopy of a document evidencing the legal existence of the legal entity
  • The original and a photocopy of one valid identity card of its legal representative
  • The list of the staff as well as the certified copy of the ID card of every beneficiary or the list
  • The exact address of the registered office of the legal entity
  • The identity of the terminal if necessary.

In the event that the Client has not provided all the documents described above, or has provided incorrect information and that the Service is still active, Orange Cameroun will serve a notice of default providing three (03) days to Client to provide the missing documents or to provide accurate information, failing which, Orange will terminate the service. The notice of default is sent by any means including by SMS.

In no way, Orange Cameroun can be held responsible for erroneous information and / or irregular documents produced by the client

 

4          Terms of Service

 

4.1- To use the Prepaid Service the Client must activate the SIM card. The SIM Card is activated at the first communication carried out by the Client or at the first call to the voice server of Orange. During this activation, the customer must accept the General Sales Conditions by validating the USSD code # 199*6#.

The SIM card provided to the Client under the Prepaid Service may have communication credits with a limited term of validity taking effect as of the activation of the SIM Card.

 

4.2- Orange Cameroun allows the Client to make calls and to get access to the email account assigned to the Client in Cameroon and in some foreign countries, except for:

  • conditions to make calls from abroad,
  • prepayment of calls,
  • The period of validity associated with prepaid credits for communications,
  • coverage area of the network,
  • of an approved GSM terminal adapted to receive the smart card issued to the Client for the Prepaid Service.

 

4.3- Prepayment is a credit for communications which has previously been registered in the Prepaid Account. It is up to the Client to ensure that his Prepaid Account has sufficient credits in order to make calls without incurring a break in communications.

Orange Cameroun invites the Client to credit the account associated with the Prepaid SIM Card available to him when the balance of the account reaches a certain level. The Client has the opportunity to do so at any time during the period of account activity using top-up cards, electronic refills and / or other means of recharge available.

 

4.4- Any automatic connection to the internet from multimedia mobile terminals called "Smartphones" will be charged to the Client and the fees will be deducted from the Client’s airtime credit.

4.5- Prepaid Service does not include detail of  communications made from the lines assigned to the Client.

 

5          Subscription – Effective Date – Duration of the Contract

 

The Prepaid Contract comes into force at the date of the subscription of the Service by the Client for an indefinite period. It takes effect at the date of activation of the SIM card.

 

6          Validity of the account

 

Prepaid Service allows to receive calls through the period of validity of outgoing calls and the period of validity of calls reception.

 

6.1-The period of validity of outgoing calls corresponds to the duration of the prepaid amount credited within the Account.

 

6.2- The period of validity of calls reception is the time during which the Client continues to receive calls after the expiry of the outgoing calls validity period or after the exhaustion of the amount credited in the Prepaid Account. After this time, Orange Cameroun may terminate Prepaid Service without any particular formality and may, one (01) month after the expiry of this period, .assign the number provided to the Client to any other person of its choice.

 

6.3- Validity periods vary depending on the type of top up used and the amount of airtime charged in the Prepaid Account. These periods are specified in the tariff sheet provided to the Client upon subscription to the Prepaid Service in an Orange agency or an approved distribution point by Orange Cameroun.

The validity periods may be subject to change and in such case, they will take effect one (01) month after they have been published. These new duration period will be applied to all contracts, including those running.

 

6.4- The Client may credit the account associated with prepaid airtime credit at any time during its term of validity and during the incoming calls validity period. To do so, the Client buys additional credit airtime. The balance of the prepaid account when recharged is then increased by the value of the additional credit purchased and any free airtime credits associated with this purchase. Similarly, when toping up the expiry date of the account balance of prepaid airtime is delayed to adjust to the new validity period of the additional airtime credit, within the limits provided in the tariff sheet.

All unused prepaid airtime credit during the validity period for outgoing calls will be automatically extended according to the same guidelines provided that the Client recharges his account during the calls reception validity period.

 

7          Identification Data Protection and Access to the Information by the Client

 

7.1- Client’s Identification Data Protection 

 

Orange Cameroun takes the necessary steps to protect the integrity and confidentiality of the client’s identification data it owns or processes, as well as information regarding the location of the Client.

However Orange Cameroun will be required to communicate to the competent authorities, all information about the client, whenever they request it in accordance with applicable laws and regulations.

Orange Cameroun will also make sure that the Client identification data will not be used for commercial prospection purposes by mail or email, except for operations regarding activities which are authorised and relevant to the contractual relation with the Client.

 

7.2- Access to the Client identification information

 

As a subscriber, the Client may have free access to his identification information.  He may also request Orange Cameroun to rectify, complete, clarify or update his information.

 

8. Service provision included

 

8.1 – Main Service

Orange Cameroun provides to the Client access to ORANGE network subject to the conditions provided in Section 4.

 

During the validity period of the airtime credit, the Client may:

  • Send and receive vocal and / or data communications;
  • Check their voicemail by calling the short number(s) indicated by Orange Cameroun at the time of purchase, or subsequently disclosed in case of change;
  • Check the information server for airtime credits by dialling short dedicated numbers;
  • Contact information server to recharge his account;
  • Contact Orange customer service by dialing short dedicated numbers;
  • Contact Emergency numbers;
  • Save the contact list in following Orange Cameroun’s instructions to this effect.

During the validity period of calls reception, the Client may:

  • Check their voicemail by calling the short number(s) indicated by Orange Cameroun;
  • Contact information server to recharge his account;
  • Contact Orange customer service by dialing short dedicated numbers;
  • Contact Emergency numbers;
  • Check the information server for airtime credits by dialling short dedicated numbers.

 

8.2 – Additional Services

Orange Cameroun provides the Client with a range of additional services, the cost of which are specified in the tariff sheet. The list of additional services is evolving.

Additional services must be specifically requested by the Client. They are provided by Orange Cameroun subject to the conditions provided in Article 4 and their prepayment. Where appropriate, these benefits may be subject to specific written conditions which complement the present general terms and conditions of sale.

 

8.2.1. SMS/MMS

  • SMS allows the Client to receive or to send a written message to any other person who has a mobile phone or any other appropriate mobile device or terminal;
  • MMS allows the Client to receive or send messages that include images and /or texts and / or sounds. The Client sends an MMS from an MMS compatible mobile phone to an email address or to another MMS compatible mobile phone.

Orange Cameroun may communicate with its Clients via SMS and /or MMS regarding Orange services. The client who does not wish to receive such messages may at any time use the disable code provided to him for the service in question or request Orange Customer’s service to disable it.

Orange Cameroun shall not be liable for any loss or distortion of SMS and / or MMS received by the Client.

Orange Cameroun is not responsible for the content of SMS and / or MMS sent to the Client, except when Orange Cameroun is the sender.

 

8.2.2. Access to the Content

 

Provided the terminal used is compatible, the Client may access various contents (Voice, SMS, WAP and / or WEB). Except when it is the publisher, Orange Cameroun shall not be held responsible for the content and services to which the Customer has access.

 

8.2.3. Orange World

OrangeWorld is a service which allows to access to the WAP and the WEB on GSM and GPRS networks of Orange Cameroun with a compatible terminal. The service is activated upon subscription to the Orange contract and access is possible on a compatible terminal or equipment.

 

9          SIM Card

 

9.1- Operation of the SIM Card

Orange Cameroun provides to the Client a SIM Card which allows him to transmit or receive national and international calls from any approved terminal designed to accomodate the smart card. The SIM card is physically and legally independent from the authorized GSM and / or GPRS designed to accommodate it.

9.1.1. Orange Cameroun SA is the sole proprietor of the SIM card. The Client may not assign, modify or destroy or deface in any manner whatsoever the SIM card which has been provided along with his contract.  His liability for damages cannot be excluded unless it is technically established that the degradation is due to a hidden defect.

9.1.2. The Client cannot duplicate the SIM card, or rent it out to a third party, unless it is used for his main or accessory occupation in accordance with the legislation in force and the relevant authorizations.

9.1.3. Any attempt to change the technical identification data written into the SIM card is prohibited and will result in prosecution.

9.1.4. The SIM card is designed to fit GSM and / or GPRS approved terminals.  Hence, only the use of approved terminals is consistent with the destination of the SIM card. It is up to the Client to ensure compliance thereof.

9.1.5. A PIN is assigned to each SIM card and it is up to the Client to activate it. It may change at any time. The SIM card will be locked after three consecutive unsuccessful login attempts. It may be unlocked upon request and at the Client’s expenses.  In such cases, Orange Cameroun shall issue an unlock code. It is up to the Client to ensure the confidentiality of his code. The Client is solely responsible for the consequences that may result in disclosing his code. In any event, the Client is responsible for the use and the conservation thereof, unless a fault can be attributed to Orange Cameroun.

 

9.2- Loss or Theft of the SIM Card

 

9.2.1. In case of loss or theft of the SIM card, the Client agrees to immediately notify Orange Cameroun by letter delivered to a Orange Cameroun agency against discharge, or by personally showing up along with a proof of identity in order to make a statement and request that his line be locked.

 

9.2.2. Without exempting the Client from the above-mentioned requirements, the latter may inform Orange Cameroun by telephone in dialling the short number 950 and provide information to identify him. This procedure allows quick suspension of service.

Only the date of receipt of the written information is proof of the date of request for suspension of the service.

 

9.2.3. Orange Cameroun suspends the line upon request.

 

 

9.2.4. Orange Cameroun may incur liability for any wrongdoing occurred on a lost or stolen mobile line which has been duly reported.

 

9.2.5. Orange Cameroun shall not be held responsible for the consequences of misrepresentation or for a declaration coming from a third party.

If theClient does not report the theft or loss of his SIM card, he is liable for any fraudulent or malicious use of the lost or stolen SIM card, or any use which is detrimental to public policy.

 

9.2.6. Orange Cameroun may reactivate a lost or stolen SIM Card only if the Client shows an ID evidencing that he is the holder of such card.

 

9.3- Withdrawal of the SIM Card

 

9.3.1. The SIM card can be withdrawn to the Client upon termination of the contract in accordance with Article 14 of these General Conditions.

 

9.3.2. For security purposes and because of the operation requirements (legal requirements related to the business service) the SIM Card may be temporarily withdrawn from the Client.

 

9.3.3. In case of withdrawal of the SIM card, even temporary, the Client shall immediately revert to Orange Cameroun and shall stop using the card upon reception of the request.

 

10        Mobile Terminals

 

10.1- Identification of Mobile Devices

Orange Cameroun undertakes to identify the mobile devices used by the client upon subscription.

The Client undertakes to use exclusively devices which meet the rules and requirements in force in the Republic of Cameroon.

Orange Cameroun shall not be held liable in case of suspension of any mobile device which does not meet the requirements in force.

10.2- Loss of Theft of a Mobile Device

10.2.1. In case of loss or theft of a mobile phone, the Client undertakes to inform Orange Cameroun without delay by letter sent to an Orange Cameroun agency against discharge, or in showing up personally along with a proof of ownership to make a statement and request that the mobile telephone be locked.

10.2.2. As soon as Orange Cameroun is informed it will lock the mobile device.

10.2.3. Orange Cameroun shall not be held responsible for the consequences of misrepresentation or for a declaration coming from a third party.

If the client does not report the theft or loss of his mobile device, he will be held liable for any fraudulent or malicious use of the lost or stolen mobile device or any use which contravenes to public policy.

10.2.4. Orange Cameroun may reactivate the lost or stolen mobile device provided the victim has an ID card and document evidencing that he is the owner of the device.

 

11.       Numbers Portability

 

The Client may retain his mobile telephone number when switching from one mobile network operator to another.

 

 

11.1     Portability of an Orange number Toward Another Operator (Outgoing Portability)

11.1.1 Request for Outgoing Portability

The Client who wishes to switch an Orange Cameroun mobile number to another mobile operator must submit a request to the latter. He shall first obtain from Orange Cameroun his Identity Operator Statement (IOS). The new operator will handle the formalities necessary to the execution of such request.

A request for outgoing portability is tantamount to a request for termination of Contract.

In case of a request of outgoing portability, the Client may not make any changes to his Orange offers or options in relation to the Orange mobile number which is subject to portability.

Notwithstanding his outgoing portability request, the Client shall remain liable for the commitments he has previously given to Orange Cameroun under the Contract.

The execution of portability results in the termination of the contract between Orange Cameroun and the Client. In any event, Orange Cameroun is a third party to the contractual relationship between the Client and the new operator.

Orange Cameroun is not responsible for negligence, breach, failure or malfunction due to the Client or the new operator which would result in delay, disruption or prevent this portability.

In such cases, Orange Cameroun cannot be held liable on the basis that it has interrupted the service for the purpose of portability.

 

11.1.2 Denial of the Request for Outgoing Portability

Orange Cameroun may deny the portability request on the following grounds:

  • Incomplete or erroneous data
  • Inactive number at the day of portability request
  • already under a pending portability request
  • Pending request from the Client to change number
  • Waiver from the Client
  • Annual limit for portability reached.

The Client may not challenge any delay in the execution of the portability request as a result of exceptional technical constraints.

Any refusal of portability shall be justified and notified to the applicant by any means with written proof.

Orange Cameroun shall not refuse a portability request on the following grounds:

  • Dispute with the Client or unpaid bills.
  • Non expiry of the term of the subscription contract,
  • Retention of the Client to other Orange services.

 

11.2 - Number Portability From Another Operator to Orange Cameroun (Incoming Portability)

 

11.2.1 Request for Incoming Portability

The request to switch a mobile number from another operator to Orange Cameroun shall be directed to Orange Cameroun by any means in writing.

The request shall include:

  • The date and time of the porting request
  • The name of the operator granting the telephone number or series thereof subject to the porting request
  • The telephone number or series of numbers subject to the request
  • The Operator Identity Statement (OIS)
  • Prime time of porting
  • Information on the Client:
  • If the Client is a natural person: name, surname and number of identity document
  • If the client is a corporation: its company name and unique identifier.

Number porting results in the termination of the contract between the Client and his previous operator.

Portability does not result in the assignment of the services the Client contracted with his previous operator.

 

11.2.2 Denial of the Incoming Porting Request

Orange Cameroun may deny the incoming porting request on the following basis:

  • Incomplete or erroneous information provided in the request
  • belonging to another person
  • -compliance with the rules of management of the National’s numbering plan.

The Client may not challenge any delay in the execution of the porting request as a result of exceptional technical constraints.

Any porting denial shall be justified and notified to the Client in written.

In the event that the porting request is found ineligible by the operator who grants the telephone number, it shall inform Orange Cameroun who in turn, shall inform the Client within eight (08) days.

 

11.3     Special Condition for Porting of Numbers

 

In addition to the general conditions set forth above for number portability, operators are required to comply with the following special conditions:

  • Porting of numbers must be ensured permanently by the operators concerned ;
  • The period during which the customer cannot receive or make a call after the start of porting shall not exceed two (02 ) hours from the time of actual implementation of the porting request;
  • The donor and recipient operators must not receive any remuneration from the Client who request portability;
  • The same quality of service is provided regardless of whether the call is made toward a ported number or not;
  • A customer whose number has been ported may request porting the same number only after a period of sixty (60) days.
  • The Client may not port his telephone number more than two (02) times per year ;
  • Numbers released after a port are returned to the donor operator.
  • The receiving operator shall inform immediately the donor operator of the termination of the porting number and give it back to it within ten (10) days of the termination.
  • The registration of the number in the phone book is the responsibility of the recipient operator.

 

11.4     Implementation of Number Portability

 

Upon approval, the donor operator and the recipient operator stop the date and time of porting and notify the applicant as well as other third party operators.

Before the porting hour, the recipient operator shall notify the other operators the routing information that will enable them to make technical changes in their networks so that ported numbers are accessible from their networks.

The donor operator disables the number, sends a confirmation to the recipient operator and notifies the other operators.

The porting process may be stopped before its execution at the request of the applicant.

If the information provided by the applicant is fraudulent, the recipient operator and the donor operator shall consult and put an end to the process if the port is not yet effective.

If the port is already effective, the transaction must be terminated and the number be returned to the donor operator with notification to other operators.

 

11.5     Operators’ Obligations

 

Upon receipt of the porting request, the operator must inform the Clients about the porting procedure, the information and documents they shall provide, the porting period, information on applicable fees , as well as associated costs.

Operators are required to comply with the method of porting defined by the Agency of Telecommunications Regulation

If the donor or the recipient operator uses the network of another operator, the latter is subject to the same obligations as the first two.

Ported numbers are used in accordance with the following conditions :

  • charges for numbers ported are paid by the recipient operator;
  • The donor operator cannot assign the ported number to another subscriber , unless the subscription agreement was terminated with the recipient and the telephone number returned to the donor operator
  • Operators are required to issue free Statement of Operator Identity (SOI).
  • During a minimum period of sixty (60) days following the date of porting , the recipient operator shall, prior to establishing the connection, disclose at no cost the new identity of the network to any call to a ported number.

Non-compliance with the above-mentioned obligations will result in penalties provided by law.

 

12        Client’s Undertaking

 

The Client undertakes to:

  • Provide, upon subscription to a Orange Cameroun service, all information and documents provided in Article 3 to Orange Cameroun or any other person authorized by it ;
  • In the event the information provided upon subscription of the service has changed, the Client will inform Orange Cameroun of any such change in written and without delay
  • Present to Orange Cameroun and give them a copy of any new identification document established at the expiry date of that presented at the subscription of the Service, otherwise Orange Cameroun will suspend the service in accordance with the regulations in force.
  • Use an approved GSM terminal homologated by ART and which works on 900 MHz frequency and /or 1800 MHz;
  • Use Orange public radio network in accordance with the laws and regulations in force at the date of the use and with the requirements of Orange Cameroun
  • Refrain from any inappropriate use of the Prepaid Service including :
  • The use, without express prior authorization from Orange Cameroun, of the service for commercial purposes (resale of communications)
  • The use, free of charge, of the Service as a gateway forwarding traffic without the express prior authorization of Orange Cameroun
  • Not assign his SIM card to another person.

 

 

13        Liability of Orange Cameroun

Orange Cameroun shall not be held liable on any of the following grounds :

a) disruption caused by work, including maintenance, reinforcement or extension of facilities when such circumstances were duly brought to the attention of its Clients;

b) interruptions of the telephone service of other mobile networks or subsidiaries with whom it is interconnected;

c) radio service interruptions resulting from the termination by Orange Cameroun of a frequency band, by decision of the government, due to unforeseen events or act of God, or circumstances that make the exploitation of this band frequencies irrelevant commercially or technically;

d) malfunctions resulting from misuse of the terminals by Clients and / or manipulation of their access codes;

c) services provided by a third party who provides independent content;

d) computer viruses transmitted through the Internet and network services accessible via the Internet. When the Client accesses the Internet service, Orange Cameroun has no control over the content and nature or characteristics of the data.

e) suspension and/or resiliation of the Client’s number if he doesn’t present a new identification document at the expiry of that presented at the subscription to the service.

 

14        Termination

 

The Prepaid contract will be terminated as of right and without notice by Orange Cameroun in case of:

  • withdrawal, cancellation or obsolescenceof the Concession granted to Orange Cameroun, or any other administrative authorisation necessary for the provision of the service,
  • use of the Prepaid Service without prior express authorisation by Orange Cameroun for commercial purposes or as a gateway to re-route traffic.
  • use contrary to the laws and rules in force
  • false, incomplete, altered or irregular documents provided by the Client upon subscription,
  • non respect of validity length described at article 6
  • the portability request by the Client for his number is granted.

The Prepaid Contract may be terminated at the Client’s request by letter handed to one of the Orange Cameroun Agencies against receipt.

At the date of termination of the Contract, and regardless of the cause of termination, the Client is bound to return to Orange Cameroun the SIM card which allows him to access the telecommunication network.  

 

15        Registered Trademark

 

Prepaid is a registered trademark.  Any unauthorised use by a third party without prior written consent is prohibited and subject to prosecution.

 

16        Contractual Documents

 

These general conditions, the service subscription form, the Client identification form, the tariff sheet in force and other eventual specific conditions shall constitute reference documents of the  Prepaid service.

 

17        Assignment of Jurisdiction

 

Any litigation arising out or from the Prepaid Contract will be taken to the Douala or Yaoundé jurisdictions, failing any out of court settlement between the parties.

The Client will have the possibility to bring the issue before the Telecommunication and Regulation Agency pursuant to section 52 of Law No 2010-013 of 21 December 2010 which regulates electronic communications in Cameroon and pursuant to section 19 of Decree No 2013/0399/PM dated 27 February 2013 which sets the terms of consumer protection from electronic communication services.