Confidentiality of your personal data in the Orange Money application


The purpose of this form is to inform you about the collection of your personal data by Orange Cameroon in the Orange Money application and the ways in which it is used.

Your personal data is protected by the laws and regulations in force in Cameroon, in particular the Decree No. 2013/0399 / PM of 27th February 2013 setting out the procedures for the protection of consumers of electronic communications services.

The Orange Money application treats your personal data in accordance with the aforementioned decree.

Your personal data is used to simplify the use of the Orange Money application and to improve the service. It may be used only for commercial prospection purposes within the framework provided for in the aforementioned Decree.

Here is the information used by the Orange Money app:



When launching the Orange Money mobile app, you do not need to enter your username and password. The Orange Money app automatically retrieves and processes your phone number to recognize you as an eligible Orange Money customer. This makes it easier to navigate and saves you from having to enter your mobile account credentials.


Cache system :

In order to improve the speed of access to your data, the Orange Money application contains a cache system that stores your latest information


Statistics :

The Orange Money app collects application usage information (including login time, application version, mobile screen resolution, services used) and sends this information to us for statistical analysis,  and improve the proposed service. The collection of this data also allows us to improve the relevance of the notification messages sent by the service. All information collected is completely anonymous and is not associated with the user. This information is collected and processed in accordance with the laws and regulations in force in Cameroon. It is not used for any purpose other than to improve the service and relevance of the notification messages sent.

You have the option to disable, at any time, the collection of this information: on an Android phone there is an option in the Option menu of the application> Settings> information collection


Location :

The Orange Money app can also determine your location to search for Orange Money retailers closest to you using the phone's GPS. In the settings of your mobile phone, you must give your permission to locate you using the GPS.

Finally, data from the mobile network allows us to tell you which country you are in.

You can disable location in settings> privacy> location service


Download the PDF version

Privacy of personal data in Orange Money Cameroon application PDF