An even easier SIM: e-SIM

eSIM stands for "Electronic Subscriber Identity Module" and is a new technology that is considered an alternative to traditional SIM cards that we use in all our mobile phones and devices. This new technology was recently adopted by GSMA (Global System for Mobile Communications Association” which is the Trade Body that represents the interests of mobile network operators worldwide.

Through this new technology, the SIM card got embedded within the device where the user won’t need to remove it but will be able to easily move from one operator to another. In the near future, eSIM will be used in wearable, Smart Homes as well as in cars.

eSIM supporting devices

What are the principal advantages of eSIM ?

  1. eSIM will include the profiles of all Telecommunication Providers, but only profile can be used at a given time where customers no longer need to manage physical SIM cards since
  2. eSIM provides a smooth and simple experience and minimizes the time required to connect to the network, more simplified processing and more reliable service since it is embedded within the device
  3. Customers can have multiple profile on the same device "up to 10 at the same time" without having to carry physical SIM cards, However, you may not activate more than one number
  4. It also protects the user against the risk of physical SIM damage, as well as the risk of the information loss.

Activating the eSIM

Make sure your device is connected to the internet through a Wi-Fi connection and has the latest software version that supports eSIM.

  1. Go to Network settings on your device and select cellular data
  2. Click on "add a cell phone plan".
  3. An interface will open on your smartphone
  4. Scan the QR code using your smartphone's camera and follow the instructions.
  5. Wait for the device connects to the network and the eSIM will then be ready to use.

Important information

The QR code on the eSIM voucher is for one-time use only. If you delete your eSIM profile, or your device is lost or stolen, you must visit one of Orange’s smart stores to get a new QR code.

eSIM is available at all Orange VIP shops, airports, and shopping malls.


An eSIM is the equivalent of a digital or electronic version of your physical SIM. This feature allows you to store several SIM cards on your device without having to physically carry them. Note: The eSIM is embedded in your device and can’t be removed

First you need to have an eSIM enabled device. To activate the eSIM you should go to one of our Smart Stores and request a replacement of your SIM for an eSIM.

  • Samsung Galaxy Fold
  • Apple iPhone XS
  • Apple iPhone XSMax
  • Apple iPhone XR
  • Google Pixel 3
  • Google Pixel 3 XL
  • Apple iPhone 11
  • Apple iPhone 11 Pro
  • Apple iPhone 11 Pro Max
  • Google Pixel 4
  • Google Pixel 4 XL
  • Samsung Galaxy S20
  • Samsung Galaxy S20+
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy Flip
  • Motorola Razr
  • Apple iPhone SE 2020
  • Huawei P40
  • Huawei P40 pro
  • Samsung Galaxy Note20
  • Samsung Galaxy Note 20 Ultra
  • Google Pixel 4a
  • Samsung Galaxy Fold 2
  • Google Pixel 4a 5G
  • Apple iPhone 12
  • Apple iPhone 12 pro
  • Apple iPhone mini
  • Google Pixel 5

  • You should visit one of the Orange VIP Shops and request a new QR code
  • Ensure that the eSIM profile is deleted from your device
  • After you delete your profile, use the new QR code that you received and follow the process detailed in the eSIM user manual.

Yes, it can be deleted, However, this does not cancel the line or change the rate plan that will continue to be billed. To cancel the line you have to visit any Orange Stores.

If you need to delete your eSIM number, follow these steps:

  • Go to "Settings".
  • Select "Cellular Data" or "Mobile Data".
  • Select the profile you want to delete. Press "Delete Cellular Plan".

Be sure to delete the eSIM profile from the device before giving it to the new user.

Unfortunately, at this stage, Smart Watches will not be available in the list of devices supporting eSIM.