An even easier SIM: e-SIM

The eSIM (embedded SIM)  is a new technology considered as an upgrade from the traditional (physical) sim card to a virtual sim... The SIM card is now integrated into the motherboard of smartphones by manufacturers right from the design of the smartphone. In order to make it work, you need to download an e-SIM profile.

The latter offers the same services as a classic sim card, that is:  the possibility to benefit from the services of your operator's mobile network for calls, SMS and internet connection.

eSIM compatible phones

What are the eSIM main benefits ?

The eSIM offers a smooth and simple experience and reduces the time needed to connect to the network, simplifies processing and provides a more reliable service because it is integrated into the device.

For customers, e-SIM reduces the handling of the phone and de facto ends the stress of removing the SIM when changing mobile phones and during the purchase of an accessory ( adapter, SIM ejector tool, etc...) to perform this operation.

Customers can have "up to 10 profiles" on the same device without having to carry physical SIM cards. Only one number works at a time.

No need to change SIM cards between devices, countries and operators.

No risk of damaging your Sim and losing your data.

How to activate the e-SIM ?

  • Ensure that you have the latest IOS version for compatible iPhones, otherwise update the software and check that the smartphone is connected to the internet
  • Go to "Settings" and select "mobile data"
  • Click on "add a mobile bundle"
  • An interface will open on your smartphone
  • Scan the QR code using your smartphone's camera and follow the instructions
  • Wait for the smartphone to connect to network and the eSIM is ready

Important information

The QR code on the eSIM voucher is for single use only. If you delete your eSIM profile, or if your device is lost or stolen, you must go to one of our dedicated shops to obtain a new QR code

The eSIM is available in all Orange VIP shops, airports and shopping centres.


An eSIM is the digital or electronic version of your physical SIM card. This feature enables you to store multiple SIM cards on your device without having to physically carry them.


You must first have an eSIM compatible device.

To activate the eSIM, you need to visit one of our agencies and ask for the replacement of your SIM with an eSIM. If you do not have an Orange number, you can get a new one in the form of eSIM.

  • Samsung Galaxy Fold
  • Apple iPhone XS
  • Apple iPhone XSMax
  • Apple iPhone XR
  • Google Pixel 3
  • Google Pixel 3 XL
  • Apple iPhone 11
  • Apple iPhone 11 Pro
  • Apple iPhone 11 Pro Max
  • Google Pixel 4
  • Google Pixel 4 XL
  • Samsung Galaxy S20
  • Samsung Galaxy S20+
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy Flip
  • Motorola Razr
  • Apple iPhone SE 2020
  • Huawei P40
  • Huawei P40 pro
  • Samsung Galaxy Note20
  • Samsung Galaxy Note 20 Ultra
  • Google Pixel 4a
  • Samsung Galaxy Fold 2
  • Google Pixel 4a 5G
  • Apple iPhone 12
  • Apple iPhone 12 pro
  • Apple iPhone mini
  • Google Pixel 5

  • You need to go to one of our head office shops and request for a new QR code
  • You need to delete the eSIM profile from your former device
  • After deleting your profile, use the QR code you received and follow the process detailed in the eSIM user manual

Yes, it can be deleted, but this does not cancel the number. You can request to have the number converted to a SIM.

If you wish to delete your eSIM number, proceed as follows:

  • Go to "Settings".
  • Choose "cellular data" or "mobile data".
  • Select the profile you wish to delete. Press "delete mobile bundle".

Make sure to delete the eSIM profile from the device before handing it over to the new user.

Unfortunately, at this stage, smartwatches are not yet supported for the eSIM offer.